Client Salon Policies:

Refunds, Returns and Exchanges
 

*If any care or service is not to your satisfaction at the time it is received you must notify the salon manager within 24 hours of the service.
*You must arrange an appointment to have your service corrected within 3 days after your initial service with your receipt.
*We will not offer any refund or credit because you have simply changed your mind.
*We will redo any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
*As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
*We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused. For example; due to your own lack of care of your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift) the salon cannot be held responsible.

*Please contact the salon 24 hours prior to your appointment if you need to cancel. If it appears that you are going to be late to an appointment please contact the salon and inform the receptionist. If you are expecting to be more than ten minutes late, we cannot guarantee completion of the services booked and may need to cancel and/or reschedule your appointment.

 

Personal Items:
 

Atrium Nail & Beauty Garden is not responsible for any personal items that have been damaged during services.  Please be extra careful when handling polishes and check if any belongings are left behind.  

 

Payment Methods:

Cash, Visa, MasterCard, Discover and American Express are acceptable tenders for all services and products at the time of service and purchase. All other forms of payments, including checks will not be accepted.
To avoid credit card processing fee reduction from technician’s tips, we request all gratuity payments be made in cash directly to the technician.

 

Complaints/Feedback:
 

If you have any complaints or feedback, please contact the manager of the salon were you received the service or email us at atriumnailandbeautygarden@gmail.com

 

Services & Care:

To allow us to provide a quality service as efficiently as possible, you need to:
*Ask for the service which you would like to have. If you are unsure please speak to the salon manager.
*Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
*Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.
*Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.
*Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
*At Atrium Nail & Beauty Garden, we strive to provide high quality service and treat you with courtesy and respect.

 

--Thank you